Accounts Receivable Training

Accounts Receivable Training

Credit Recoveries Limited offers specialised accounts receivable training. We can work with your team to optimise your processes in-house, empowering you to:

Reduce Bad Debts – Improve Cash Flow- Increase Profitability

We have trained leading businesses from all industries since 2015. Our courses have focussed on

Credit Management

Everything before credit is extended

Reviewing Your Credit Policies

What processes are you currently using?

Do you have a written credit policy defining (among other things):

    • who extends credit

    • different credit thresholds

    • what checks are in place with regard to personnel

    • documentation/verification necessary for credit assessment

    • reports/targets

    • how payment is to be collected?

Different roles of the credit team     

Disputes resolution     

Common account errors     

Statement/invoice formatting and timing     

Credit holds     

Sales v Credit conflict     

Centralisation and transparency


Assessing Credit Worthiness

Survival rates of businesses

Different types of entities (and relevance for assessment/security)

Information required for credit assessment

Accessing and understanding Credit Reports

Business ratios and risk factors

Refusing credit

The cost of credit


Extending Credit

Personal Property Security Register (PPSR)

Legal bombshells

    • Voidable Preference

    • No Asset Procedure

    • Credit Contracts & Consumer Finance Act  2003

    • AML/CFT Act 2009

    • Human Rights Act 1993

    • Minors Act 1969

    • Privacy Act 2020

    • Debtors Redress

    • Obtaining & giving references

Ongoing supervision

Full and final settlements



Structuring reports

Commonly used KPIs

Accrual accounting

Writing off bad debts

    • how to improve your cash flow through write-offs

Credit Collection

Everything after credit is extended

Collection Plans

The statistical likelihood of collection over time

How to define a systematic collection plan

    • Collection Plan template


Debtor Types and Tactics

Reasons debtors don’t pay

Common types of debtors:

    • how to identify them
    • how to best deal with them

Corporate debtors

Dead debtors

The relevance of the cost of credit


Strategies for Dealing with Debtors

Pre communication checklist

What makes a debtor pay

Options to present to debtors

Gatekeepers/child gatekeepers

Teamwork tactics

Threatening behaviour

Allegations of harassment

Dealing with debtor emotions/tactics:

    • crying

    • indignation

    • aggression

    • friendliness

    • lying

    • “friend of the boss”

Countering procrastination

“But I’ve always paid late”

Countering debtor challenges and offers

Diary notes


Written Communication

Letters / Emails

    • structuring

    • formatting

    • tracking



Strategic Planning

Phone calls

    • privacy bombshells

    • call preparation

    • leaving messages

    • customers who don’t pick up

    • hours to call

    • hang-ups

Necessary Terms of Trade clauses for communication


Collection Agencies

What to look for in a debt collection agency

How do agencies deal with your bad debts?

What information do they require?

How to pass collection costs on to the debtor


Legal Processes


    • CCCFA 2003 (and implications of the 2015 amendments)

Disputes Tribunal

    • Costs

    • Process

    • Preparing for success

District Courts

    • Costs

    • Process

    • Preparing for success

    • Notice of Claim

    • Enforcing judgments

Key clauses to increase enforceability